Returns


SWELL Wakesurf Creator™ Return Policy

This is simple, If you are not 100% satisfied for any reason with the SWELL Wakesurf Creator, return it within 30 days for a full refund, no questions asked. Any Returns after 30 days will be based on below policy. Returns are credited to the original payment method. Also - proof of purchase is required for all returns. A receipt, packing slip, or anything referencing your order number will work, and no return merchandise authorization is necessary.

 

LIFETIME RETURN & EXCHANGE POLICY

If you aren't completely satisfied with your purchase, you can return most items for an exchange or refund at any time as long as it's still in "new condition." This means, the item should be unworn (aside from trying it on), unwashed, devoid of any stains, scuffs, tears, or mysterious smells, and needs to be in its original packaging with the manufacturer tags. If you're returning FatSacs, we need the box back, too. Please DO NOT treat the product packaging boxes as the shipping box. The box we shipped with will be perfect because we like to reuse and recycle. If you use the product packaging box as the shipping box, we will not be able to accept the return and won't be able to issue a refund, see "new condition". Sorry for being so mean about it.

Items that are in "Like New" condition because they have been used can be returned for a period of 30 days, please return with product packaging and boxes. (we get it, Like New is a general term, if you have any questions, please contact customer service before returning your item) These items will be accepted and reimbursed via SWELL Wakesurf eGift Card, (excluding the SWELL Wakesurf Creator, See SWELL Wakesurf Creator™ return policy for details) for a full refund on your original payment method. Damaged or worn clothing and/or damaged items due to improper use will not be accepted for return. Gift Cards, blemish items, Demo items, and clearance items are final sale and cannot be returned or exchanged.

Returns are credited to the original payment method on New Condition products returned within 60 days, All Like New condition returns and “New Condition” returns received after 60 days are reimbursed via SWELL Wakesurf eGift Card, which is sent to the email associated with your order. Also - proof of purchase is required for all returns or exchanges. A receipt, packing slip, or anything referencing your order number will work, and no return merchandise authorization is necessary.

Processing your return or exchange can take 2 to 3 weeks. If you need your item(s) sooner, please call Customer Service to make special arrangements. All credits will be placed on the credit card used for the original purchase. Please allow 1-2 billing cycles for the credit to appear on your statement.