SWELL Wakesurf Creator™ Return Policy
***Purchases between 11/1/20 and 12/31/20 will be able to be returned until 1/31/21***
This is simple, If you are not 100% satisfied for any reason with the SWELL Wakesurf Creator, return it within 30 days for a full refund, no questions asked. Any Returns after 30 days will be based on our standard return policy. Returns are credited to the original payment method. Also - proof of purchase is required for all returns. A receipt, packing slip, or anything referencing your order number will work.
SWELL Wakesurf Creator™ Exchange Policy
Creator doesn’t fit your boat? Have no fear, we have a solution for you! Within 30 days you can exchange your Creator, just head to our return center here and complete a request. We will then send over a shipping label and an invoice/credit for the difference and get the correct Creator on its way once we receive the original. In a hurry? Go ahead and order the one you need and we will refund your purchase in full for the original once we receive it.
LIFETIME RETURN & EXCHANGE POLICY
If you aren't completely satisfied with your purchase, you can return most items for an exchange or refund at any time as long as it's still in "New Condition." This means, the item should be unworn (aside from trying it on), unwashed, devoid of any stains, scuffs, tears, or mysterious smells, and needs to be in its original packaging with the manufacturer tags. If you're returning FatSacs, we need the box back, too. Please DO NOT treat the product packaging boxes as the shipping box. The box we shipped with will be perfect because we like to reuse and recycle. If you use the product packaging box as the shipping box, we will not be able to accept the return and won't be able to issue a refund, see "new condition". Sorry for being so mean about it.
Items that are in "Like New" condition because they have been used can be returned for a period of 30 days, please return with product packaging and boxes. (we get it, Like New is a general term, if you have any questions, please contact customer service before returning your item) These items will be accepted and reimbursed via SWELL Wakesurf eGift Card, (excluding the SWELL Wakesurf Creator, See SWELL Wakesurf Creator return policy for details) Damaged or worn clothing and/or damaged items due to improper use will not be accepted for return. Gift Cards, blemish items, demo items, open box, and clearance items are final sale and cannot be returned or exchanged. Some items like the Yamaha Wake Wedge and Surfboards may be subject to a restocking fee as they cannot be sold as new once used, contact us for specific item inquiries.
Returns are credited to the original payment method on New Condition products returned within 60 days, All “Like New” condition returns and “New Condition” returns received after 60 days are reimbursed via SWELL Wakesurf eGift Card, which is sent to the email associated with your order. Also - proof of purchase is required for all returns or exchanges. A receipt, packing slip, or anything referencing your order number will work.
Processing your return or exchange can take 2 to 3 weeks. If you need your item(s) sooner, please call Customer Service to make special arrangements. All credits will be placed on the credit card used for the original purchase. Please allow 1-2 billing cycles for the credit to appear on your statement.