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Free Shipping

Orders that meet the $100 minimum are eligible for free shipping. Free shipping is currently only available for orders delivered within the United States of America. Orders that qualify for free shipping will ship with UPS, FedEx, or USPS depending on the exact address.

Estimated Arrival Dates

When shipping times are calculated weekend days are not counted. We also do not ship on: • New Year's Day • 4th of July • Martin Luther King Jr. Day • Labor Day • President's Day • Thanksgiving and the day after Thanksgiving • Memorial Day • Christmas

Estimated arrival times historically were extremely accurate, with exception of some natural disasters or weather events, in the current COVID situation these estimations have been less accurate, we apologize if the delivery companies are not able to meet the dates they promise.

Order Cutoff Time

In stock items will ship same day if order is received by 1 pm Central time. If items are ordered after the cutoff time or on the weekend, they will ship the next business day. Some items that require personalization, customization, or made to order products will ship ASAP, but can have a lead time, generally this lead time is explained in the item description. (e.g. ballast system with specific hose length, fatsac semi custom bags, Yamaha wake wedge, etc.)

Expedited Shipping

Exact shipping prices will be calculated at checkout based on your purchases and exact street address. In an effort to ensure package arrival time we reserve the right to choose a different carrier to ensure delivery on your desired date.

PO Boxes

Items shipped to PO Boxes will be only be sent via USPS. Only smaller items are eligible to be shipped to PO Boxes, if your items are not eligible we will reach out to you.

International Shipping

We ship to every country that can be reached by FedEx and DHL.
International orders may be subject to additional taxes, fees, duties, etc. These costs are your responsibility and are not calculated by us. (*Canada is the exception to this as we collect taxes and duties at checkout). Some products are not eligible for international shipments including Wakeballast bags.

Package Forwarding

If you choose to use a package forwarder we will not be responsible for any lost, delayed, or damaged packages, these are use at your own risk. 

Canadian Orders

Taxes and duties collected at checkout are for Canada (not USA taxes) so that when you receive the item you will not be responsible for further taxes or duties. We no longer ship Canada Post as the orders were taking 3-6 weeks to arrive. 

Backorders and Pre-Orders

Backorders will ship in the order they are received as soon as they become available. Pre-order dates are not guaranteed, but are the best guess for availability. The global shipping crisis has forced us to stop guaranteeing these dates.

In Store Pickup

We will notify you when your item is ready for pickup. Pickup is only available at our Retail location between 10am – 4pm Central Time Monday - Friday. 
SWELL Wakesurf
2330 Leibel St.
Suite 101
White Bear Lake, MN 55110

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